Synology NAS. Replacing failed Hard Drive RAID 5 - Project

Synology NAS. Replacing failed Hard Drive RAID 5 - Project

Received a call for assistance. My customer mention that his Synology NAS isn't functioning well

The NAS is beeping non-stop and It has warning message with "Volume 1" degraded

I went down to have a check on it. Notice that 1 of the disk has failed

Luckily it has Data Protection turned on. Brought a replacement disk with the same brand and storage (TB) to replace it

Migrated his Hard Disk into a new NAS and Rebuild the RAID 5 array

Added one more disk into the Storage Pool now it has 10.8TB of storage space

Enabled the option to auto schedule Data Scrubbling as to lower the risk of data loss in the event of a drive failure and Data Consistency

IT Project - Setup Desktop PC for a Small Office

IT Project - Setup Desktop PC for a Small Office

Took up this project from a company. Went down to their Office located in Robinson Road, Singapore

I spend my last weekend setting up Desktop PC one of which is the CEO room pair it up with 4 monitors

Setup and Install Microsoft 365 for Business (Outlook, Excel and Words). Linked it up with their company domain

Plus another 2 more Thinkpad laptop for the other staffs and pair it up with 2 monitor

Did some tidy up of the messy cable before I leave the premises

Remove Spyware on Android Phone - Oppo Reno 3

Just to inform everyone who read this to be careful not to click on any suspicious links sent through WhatsApp or Text message. Even when you accidentally click on it, DO NOT DOWNLOAD AND INSTALL!

I've got a customer who approach me her phone was really slow and unresponsive she mention that the battery drains extremely fast and the phone get very hot

She showed me her phone with a suspicious app "Spyine" that someone actually downloaded it in her phone without her knowledge that can actually eavesdropping on her Calls, emails, messages and location.

I than installed a Antivirus (Internet Security) software. Did a Full Scan on her phone.

As shown the suspicious app "Spyine" has been removed from her device.

Dell Inspiron 5468 - Laptop Repair (Memory, Ram Issue and SSD Upgrade)

Dell Inspiron 5468 - Laptop Repair (Memory, Ram Issue and SSD Upgrade)

Went down to a Office located in Raffles Place, Singapore for a Laptop Repair

The Laptop has issues. It will keep popup the error message "Your Computer has a memory problem" and than Restart and stuck at the (BSOD) Blue Screen of Death

I than run a Windows memory diagnostic tool check and found out to be the Ram incompatibility

Inside the PC. I notice that the 2 Ram has different speed. DDR4 2666 and DDR4 2400

Suspected it to be the different speed that cause it to malfunction

Replaced both of it with the same speed DDR4 2666. This fixed the (BSOD) Blue Screen of Death and error message from poping up

Their Office also suggested to upgrade the SSD with a bigger storage from 250GB to 500GB

I got an Samsung 870 EVO 500GB did the upgrade and than did a Disk Cloning

Windows Server 2016 - Project On-Site

Windows Server 2016 - Project On-Site

Took up this project from a company. Went down to their office located in Kaki Bukit, Singapore

I took over their IT Systems. It was totally in a mass and no one there knows anything about it

Heard that the previous IT Staff left without handling over. I've got to start from scratch tracing back and find out what previously was done and how the Windows Server was setup

When I booted it up it is linked to a domain where I do not have the username and password

I've prepared a USB flash drive and created a bootable image. Boot it up in WinPE environment

From there I am able to access into the File Explorer (Boot Disk Explorer) to copy out his data into an External Hard Disk as Backup in case if anything goes wrong with it

Data copying and Backup took me almost 4 hours of wait

Than I run some commands in the Command Prompt (CMD) which actually does is to reset Active Directory Domain Controller administrator account and password

Finally I am now able to login to the Windows Server

They thanks me for helping them to get back administrator account access rights

Huawei Mate 30 Pro - Installing Google (GMS)

Huawei Mate 30 Pro - Installing Google (GMS)

I've receive many calls from customer asking to install Google (GMS) on their Huawei device

I've done 2. One of it is the Mate 30 Pro and the other model is P40 Pro

Today took up one more set. It also doesn't have Google Mobile Services (GMS)

This time round it is more harder to install Google (GMS) as Huawei has updated their devices with EMUI 11 (11.0.0.189) June 2021 Security Patch and now it runs on Harmony OS 2

So to Install the full Google (GMS). I would need to use software like the Hisuite Proxy to do it 

Downgraded from Harmony OS 2 back to EMUI 11 (11.0.0.189) and than downgrade again back to EMUI 10 (10.0.0.134)

From there the method to Install Google (GMS) can work

You can see that the Play Store, Gmail, Youtube and Google Map all runs well

HP Omen 15 (2017) Laptop

HP Omen 15 (2017) Laptop - i7 7700HQ 

Went down to customer place on Saturday morning. Checked on his laptop

It is unable to boot into Windows. It keeps rebooting at the Blue Screen "Your PC ran into a problem and needs to restart. We'll restart for you"

This Laptop has a SSHD 1TB + 128GB. Where the OS is installed in the HDD and using the 128GB to Cache the Windows System

I tried to repair the corrupted Windows partition first. Boot it up using the Windows Recovery Disk open up the command prompt and perform a Disk Check (chkdsk) on the drive

It came out to be the Windows Systems file that has been badly damage that caused the Windows 10 unable to boot

Than at last resort using a Linux bootable disk to access the Drive. I than copy out all his Data in the "C" into an External Hard Disk

Perform a "Reset this PC" and reinstall the whole Windows 10 System

On-Site IT Support - HP, ThinkPad and Macbook Computers

Today went down to an International School for an On-Site IT Support

There are HP, ThinkPad (Windows) and Macbook (Mac OS)

My clients from BHI asked me to help them as they are unable to print from the Macbook and the Canon Printer

I did some checks and found that the drivers wasn't installed properly on the Macbook

On the Macbook they are also facing some issues when using Google Meets. The Video calling function doesn't work correctly on the Safari browser, When I tried a few times it will crash

Found a solution and advise them to use Chrome browser when running the Google Meet video call

The Thinkpad display is dim no matter how I set it to the maximum brightness (100%)

Than I found out that it was the display (Hardware) faulty. Which require to change the display panel

Google Ads and Google Analytics - Project (Follow Up)

Today just did a follow up of the Google Ads and Analytics project that I did for one of my client

I had linked up the Google Ads with the Google Analytics

After a few months of running the Google Ads campaign

Finally there is more data in the Google Analytics for me to analyse

Using the Live data. It's tell me who are my targeted customers and where they are from

with Locations, Calls and who visited the website

These data have given me an overview and allows me to make better decisions on how to run my advertisement and getting more potential customers