Thursday, September 9, 2021
Tuesday, August 31, 2021
Windows Server 2016 - Project On-Site
I took over their IT Systems. It was totally in a mass and no one there knows anything about it
Heard that the previous IT Staff left without handling over. I've got to start from scratch tracing back and find out what previously was done and how the Windows Server was setup
When I booted it up it is linked to a domain where I do not have the username and password
I've prepared a USB flash drive and created a bootable image. Boot it up in WinPE environment
From there I am able to access into the File Explorer (Boot Disk Explorer) to copy out his data into an External Hard Disk as Backup in case if anything goes wrong with it
Data copying and Backup took me almost 4 hours of wait
Than I run some commands in the Command Prompt (CMD) which actually does is to reset Active Directory Domain Controller administrator account and password
Finally I am now able to login to the Windows Server
They thanks me for helping them to get back administrator account access rights
Monday, August 30, 2021
Huawei Mate 30 Pro - Installing Google (GMS)
I've receive many calls from customer asking to install Google (GMS) on their Huawei device
I've done 2. One of it is the Mate 30 Pro and the other model is P40 Pro
Saturday, August 28, 2021
HP Omen 15 (2017) Laptop
Wednesday, August 18, 2021
On-Site IT Support - HP, ThinkPad and Macbook Computers
Today went down to an International School for an On-Site IT Support
There are HP, ThinkPad (Windows) and Macbook (Mac OS)
My clients from BHI asked me to help them as they are unable to print from the Macbook and the Canon Printer
I did some checks and found that the drivers wasn't installed properly on the Macbook
On the Macbook they are also facing some issues when using Google Meets. The Video calling function doesn't work correctly on the Safari browser, When I tried a few times it will crash
Found a solution and advise them to use Chrome browser when running the Google Meet video call
The Thinkpad display is dim no matter how I set it to the maximum brightness (100%)
Than I found out that it was the display (Hardware) faulty. Which require to change the display panel
Wednesday, August 11, 2021
Google Ads and Google Analytics - Project (Follow Up)
Sunday, August 1, 2021
WhatsApp Data Recovery for Android - Samsung Galaxy S9+
Friday, July 16, 2021
On-Site IT Support - Email Support
Went down to customer place for an IT Support in Singapore. He stays in 38 floor of a unit. 16 Years living abroad in Shanghai, China
He called me up asking if I can help him with his NetEase 网易企业邮箱 as he is unable to login to it in Singapore
iPhone 7 Plus - Data Extraction (Retrieve Photos) and Jailbreak iOS 14.6
iPhone 7 Plus on iOS 14.6
Took up this challenging job. iPhone is Disabled, Customer just want to retrieve out his photos in the iPhone as he has no backup of it
It took me days working on it trying to figure out how am I able to extract out the data without first wiping off the iOS system
That when I found out there is this Forensic Toolkit software for iOS that claim it is able to do it
Using the Forensic Toolkit, where I still facing some difficulty as I need to know what steps need to be done
1.) iPhone need to be Jailbreak first
Booted my PC into Ubuntu (Linux), put iPhone in DFU Mode and downloaded checkra1n
After iPhone is being Jailbroken and bootup
Boot back into Windows OS and run the Forensic Toolkit and Wait ...
Successfully Remove the (iPhone is Disabled)
Now I can move on to extract out the data (photos) using the Physical Acquisition method
Customer thanks me for my service and the help to actually recovered all his precious photos.
2.) The Activation Lock part
Need to re-jailbreak again as the Jailbreak will only stays until reboot
iPhone is being restored back to factory settings. There is another lock is called the "Activation Lock" Which require to sign in using Apple ID
Customer used his own Apple ID and Sign-In
* In the case that if he has forgotten it then either have to reset or use a Untethered method to bypass it
Friday, July 2, 2021
宏碁笔记本电脑维修 (清除电脑病毒) Acer Laptop Repair (Remove Malware)
可怕的是光标会自己移动,我就在这台电脑里安装了防毒软件
扫描了整个电脑把病毒给清除了, 然后在把用户给恢复原厂
Receive a Acer Laptop for repair. The moment I power it on I notice a big cursor on the screen
The scary thing is that the cursor, it will automatically move by it own without I even touching the trackpad
This tells me that something is wrong, I suspected it would have been infected with a Malware
I then installed a Antivirus software into the machine and run a Full System Scan. The Antivirus detected a Malware in the system
I did a clean up, removed the Malware and restored the User Account in it back to factory setting
Thursday, April 15, 2021
Data Recovery Project - 4TB WD Passport
Data Recovery Project - 4TB WD Passport
Picked up this Data Recovery project from a customer yesterday
The customer looked very worried as all his working files are saved in the Hard Disk
He accidentally drop the Hard Disk onto the Floor. While still saving an Excel document
I took over the Hard Disk from him dismantled the enclosure (Casing) and than perform test on the Hard Disk
Plug it into a PC and started hearing vibrating sound. So suspected it to be a mechanical Read/Write head that is faulty
I than unscrew it in my clean room. Notice that the Read/Write head had been stuck on the platter
Luckily it was a minor damage and the Read/Write head is not broken
I than plug it into the PC again and the Hard Disk now spins up and I copied out all the files while PC still able to detect
It would have cost him over $2000 for a professional data recovery. He thanks me for saving his data and paid me a service fee
I told the customer to always have multiple backup of important files in different location so if 1 drives fail you would still have a copy of it